Customer Support

As a Quartex customer, our aim is to ensure that you experience a smooth and successful implementation of Quartex and are given all the tools and support to launch a visually appealing and functional digital collections site that meets all your objectives.

Whether you need support with:

  • Understanding cataloging, search, and display features
  • Moving content from a single system or multiple systems
  • Configuring customizable metadata options or Controlled Vocabularies
  • Designing and creating a dynamic and accessible front-end

Our friendly, experienced team has worked with many customers on countless Quartex sites and is here to help you to build and launch yours.

 


Customer Support

Customer Support

We care about making sure you have all the time and information you need to plan your digital collections project and platform selection, and deliver your migration and site launch on schedule.

That’s why, when you start a trial of Quartex or become a Quartex customer, you will be given access to the Quartex Community Platform (or QCP).

As well as a Knowledge Base full of articles, how-to guides and a glossary, you will find video tutorials, step-by-step exercises covering everything from asset and metadata preparation and import to promoting your assets and customizing site design.

The QCP is your go-to place for platform support and tutorials, as well as chat, knowledge-sharing, and ideation with the Quartex team and other members of the Quartex customer community.

Visit the Quartex Community Platform


Migrating to Quartex

Migrating to Quartex

Migrating your digital content from an existing platform to a new system offers many opportunities for improving the way you organize and present your content. Personalized training and support from your platform vendor can make the transition easier.

Here are just some of the ways we support you when you migrate to Quartex.

Migrating to Quartex


Our holistic approach to migration

Our holistic approach to migration

Your digital collections project is a journey that starts well before you identify the right platform for your needs. And we know that your needs are subtly different from those of the next repository, and that each collection may require a different approach to search and display to bring out its full research value.

We aim to support you by providing you with all the information, insight, and peer support you need, right from the start of your journey and up to and beyond the publication of your digital collections site.

Request our data visualization which reveals our holistic approach to your migration.

Our holistic approach to migration

Get in touch to find out more

If you have any queries regarding the Quartex platform please contact us.